Refund policy

Last Updated: June 20, 2026

Thank you for shopping with us at 887Seven. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges. This policy applies to all orders.

Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

Policy Overview

  • Return Period: 100 days from delivery date
  • Refund Processing Time: 10 business days from receipt
  • Return Shipping Costs: Depending on the situation of the order, it may be covered by us, or the customer.
  • Restocking Fees: None. There is no cost to you for returning an eligible item.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We accept returns for both defective and non-defective products, under the following conditions:

  • Return Window: Items can be returned within 100 days of delivery.
  • Item Condition: Items must be new, with all tags attached and in the original packaging.
  • Receipt or Proof of Purchase: Required for all returns.

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email support@887seven.com with your order number, reason for return, and any supporting photos if applicable.
  2. Receive Return Authorization: Our team will review your request and provide a return authorization along with your prepaid return label.
  3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
  4. Shipping: Affix the free prepaid return label (included in your original package) and drop the parcel off by mail. No shipping cost will be charged to you.

Refund Policy

  • Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@887seven.com.

Exchange Policy

We accept exchanges. Contact us within 100 days of delivery, and we will cover the return shipping costs for eligible exchanges via the included prepaid label. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement or full refund as per your preference.
  • Incorrect Product: If you receive an incorrect item, please contact us, and we will cover the return shipping and send you the correct item promptly.
  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return Window: Returns must be initiated and shipped within 100 days of receiving the item.
  • Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.